For online purchases, Philip Stein accepts the following forms of payment:
See all our payment info here.
Prior to returning any Philip Stein products, including Philip Stein watches and bracelets, please contact Customer Service and request a Return Authorization (RA) number. If you would prefer a different item, you must place a new replacement order before an RA is issued. Our team will provide you instructions on how to return your Philip Stein item. You’ll receive a full refund less the original shipping and insurance charges for all items received within 30 days of the date of delivery, provided the items are unworn, with all original tags attached, and free of defects. If you purchased a Philip Stein Sleep Bracelet, you have 60 days to return the product for a full refund. Price differences between exchanges will be refunded prior to reshipment. Original shipping charges are non-refundable. If you receive a defective product, please notify us within three days of receiving the product to be eligible for a return. Philip Stein is not be responsible for return shipping charges.
For online purchases, Philip Stein accepts the following forms of payment:
See all our payment info here.
Prior to returning any Philip Stein products, including Philip Stein watches and bracelets, please contact Customer Service and request a Return Authorization (RA) number. If you would prefer a different item, you must place a new replacement order before an RA is issued. Our team will provide you instructions on how to return your Philip Stein item. You’ll receive a full refund less the original shipping and insurance charges for all items received within 30 days of the date of delivery, provided the items are unworn, with all original tags attached, and free of defects. If you purchased a Philip Stein Sleep Bracelet, you have 60 days to return the product for a full refund. Price differences between exchanges will be refunded prior to reshipment. Original shipping charges are non-refundable. If you receive a defective product, please notify us within three days of receiving the product to be eligible for a return. Philip Stein is not be responsible for return shipping charges.
I love my new band for my watch. It fit perfectly and looks beautiful.
My wife needed a longer strap for her watch. We tried at different times over 3 years to find a longer Philip Stein watch band. Our son called Philip Stein and sales representative was very helpful explaining how to order a longer strap and how to find a longer strap. Representative gave us excellent advice and service. Very pleased that my wife will finally be able to wear the watch (but now need to find a place to get the watch battery replaced). Pleased with strap but was very limited choices when trying to buy a longer strap. Was hard to know the size by the model code, representative informed us we needed a strap Model XL
I needed a Black XL strap and Mark Woodard, the Customer Service Representative, went over and beyond to assist me. He searched many possibilities and was able to send me several straps in an XL! I ordered and it was here in far less than a week. It fits great, looks professional, and is definitely the Philip Stein quality you would expect. I highly recommend Philip Stein for their watches, straps, and most of all their service! Have a blessed day!
I purchased the Philip Stein black strap for my wife, she wore out the original band and she loves it. My wife's love the way it makes her watch stand out. Great product. Worth it.