Frequently asked questions

Help topics

Technology

Q. How does Philip Stein technology work?

The technology inside every Philip Stein accessory acts like an antenna – finely tuned to pick up and channel the beneficial natural frequencies that surround us, toward our bodies. In doing so, it helps tune us back to a state where we can perform and live at our best.

Q. Is there scientific proof that the technology works?

We are working with research institutes around the world to scientifically demonstrate the ways in which our proprietary Natural Frequency Technology positively affects the human body. Preliminary studies have been very promising. Results from double blind studies at the Neurokinetics Institute in Canada and at the Kennedy Space Center in Florida suggest improved balance, ocular focus and a reduced feeling of lightheadedness when standing up abruptly – all wellbeing indicators.

Q. How was the technology developed?

Natural Frequency Technology was discovered and developed by a group of engineers and scientists exploring the influence natural frequencies have on water. Years of careful tuning and testing later, it is the core of all of our products.

Q. Does the technology use magnets?

Our technology does not use magnets, but rather a tuning technology to pick up and channel the beneficial frequencies that surround us.

Q. What are natural frequencies?

Natural frequencies are all around us and always have been. They are typically caused by lightning striking the earth, which happens, on average, ten times a second. Because there is a cavity between the earth’s surface and the ionosphere, the frequencies generated are trapped and propagate throughout the world. We believe that all organisms have evolved or grown accustomed to these natural frequencies, and our systems are tuned to operate best with them, rather than with the increasing number of man-made frequencies we experience in the modern world.

Wellbeing

Q. What is wellbeing?

We define wellbeing as a state of harmony achieved through physical, emotional, mental and spiritual alignment.

Q. How will your products improve my wellbeing?

Our products are lifestyle accessories that contribute to a better quality of life. The unique technology inside each one channels beneficial natural frequencies in the environment into your body, helping you feel centred and ordered, and more easily able to maintain your sense of wellbeing.

Q. Will I be able to feel a benefit?

Philip Stein technology works by channeling natural frequencies for your benefit. Everyone reacts differently. Some experience significant positive changes while, for most people, the benefit is incremental and contributes towards their wellness lifestyle on an ongoing basis.

Q. How long does it take to feel a benefit?

There is no specific time frame for the technology. While some might feel an immediate benefit, for others it might take longer. We recommend wearing a watch or sleep bracelet for 30 nights, then reviewing its effect.

Sleep

Q. Is the technology in a sleep bracelet and watch different?

The natural frequencies that may help balance you during the day are not the same as those that help improve your quality of sleep. Therefore, the technology in our watches and sleep bracelets is tuned to pick up different frequencies, and has different effects on your body. We recommend wearing the watch during the day and the sleep bracelet at night to get the most benefit.

Q. Is the sleep bracelet at the same frequency throughout the night?

Each stage of sleep is associated with different frequencies. The technology in our sleep bracelet picks up and channels a variety of these frequencies, and is perfectly calibrated to help you to sleep better.

Q. How long does the sleep bracelet take to work?

Every person is unique and experiences the effects differently. Some wearers describe significant effects, while for others, they’re more subtle. As it may take some time to adjust to the nuances of the technology, we recommend you wear the sleep bracelet for 30 consecutive nights and then evaluate the effect on your body.

Q. When can I wear my sleep bracelet?

Any time you want to sleep. The best time to wear your sleep bracelet is at night, so that it can help you when you need it most, yet you might find it useful for napping and when flying, as it may help with jetlag.

Q. When should I put on my sleep bracelet?

Put the sleep bracelet on shortly before you go to sleep. You may find that taking it off just before you get up helps you feel more refreshed in the morning.

Health

Q. Can I wear your products during pregnancy?

Since Philip Stein products are lifestyle accessories, not medical devices, we suggest that you consult your doctor before wearing one of our accessories, or any other device.

Q. Will the sleep bracelet help someone who suffers from sleep apnea or insomnia?

While the Philip Stein sleep bracelet is designed to help contribute to an improved quality of sleep, it is not designed to cure medical conditions like sleep apnea and insomnia, for which you should consult your doctor.

Q. I’ve just had a pacemaker fitted. Can I still wear my Phillip Stein watch?

Our technology is based on naturally occurring frequencies and we are not aware of any instances of interference with a pacemaker. However, we do recommend consulting your doctor before choosing to wear a Philip Stein accessory.

Accessory details

Q. What type of movements are in my Philip Stein watch?

Philip Stein timepieces feature high-quality quartz movements, as well as self-winding automatic movements. We use Japanese and Swiss movements for different models.

Q. What does “ATM” on the back of my watch stand for?

The acronym ATM stands for “atmosphere” and refers to how well a watch can withstand pressure.

Care and cleaning

Q. Will my Philip Stein watch need maintenance?

Detailed maintenance on your watch movements will help maintain its accuracy. Depending on the model, this should be carried out every three to five years. Routine maintenance, such as battery changes, will be required more frequently. You can use our store locator to find your nearest Philip Stein Authorized Repair Center, for more information.

Q. How long should the battery last?

The battery does not need to be replaced for the technology to function, however old batteries should be removed and replaced in order to avoid damaging other components. Battery life depends on the model, but is estimated to be around 18–24 months. Batteries are not covered under the warranty, however, if the timepiece is still within its two-year warranty period, replacement of batteries is required to be carried out by a Philip Stein Authorized Repair Center.

Q. How should I clean my watch?

We recommend checking your watch for build-up in its creases and stainless steel bracelet, and gently cleaning it using a soft, damp cloth and soft toothbrush with mild soap (without fragrances or moisturizers). Keep the crown in its home position to prevent moisture entering the case. Dry the watch and bracelet completely with a soft dry cloth when finished.

Q. How should I clean my fabric straps and stainless steel bracelets?

We recommend surface cleaning your strap and bracelets using warm water and mild soap with a soft brush. With the exception of rubber bracelets, avoid completely submerging any strap in water. Lay flat and air dry, avoiding artificial heat and direct sunlight. We recommend cleaning once a week for heavily worn straps, or if the strap has come into contact with excess perspiration.

Q. What should I do if my watch comes into contact with water or chemicals?

Your watch should not have direct contact with water and should be kept away from cleaning agents, perfumes, cosmetics and other solvents, which can cause damage to the bracelet, straps, gaskets or seals. If your watch comes into contact with salt water or chlorinated water, we recommend rinsing with fresh water to help preserve the gaskets and seals.

Q. Why has my strap discolored?

The natural materials used to manufacture your strap are sensitive to intense sunlight, chemicals, and excessive perspiration. Therefore, continued exposure to these conditions could cause discoloration or other forms of damage. Friction with external garments could also cause straps to lose color over time. We do not recommend wearing light-colored straps continually, as they will pick up residue and become stained more easily than those that are darker.

Q. I have a scratch on my watch crystal (glass). How can I have it repaired?

Most Philip Stein watches feature Curved Sapphire Coated Mineral Crystals. While no watch crystals are scratch or shatter proof, sapphire coated crystals offer added protection. Full sapphire crystals offer the highest level of resistance available, however, are still not impervious to damage. Crystal replacements can be performed by any of our Authorized Repair Centers.

Q. Can I swim/shower while wearing my watch?

Philip Stein timepieces with a rating of 3ATM water resistance offer basic protection from accidental contact with water, such as being caught in the rain or washing your hands. Philip Stein timepieces that are rated 5ATM water resistance are protected from water damage during accidental contact, such as when washing hands, or even while showering, however, they should never be submerged entirely in water. 10ATM watches can be used for casual contact with water, as when wading in a swimming pool. Only watches marked 15ATM or greater are recommended for shallow swimming. Additionally, only watches with screw down crowns are recommended for routine use in or around water. Philip Stein watches are not suited for diving.

Q. Condensation appears on the inside of my watch crystal? What should I do?

Condensation happens when the watch encounters sudden temperature changes. This could happen when going from hot outdoor climates to cool, air-conditioned rooms. If the condensation does not clear, or happens repeatedly, please contact your nearest Philip Stein Authorized Repair Center.

Q. The seal on the back of my watch is broken. What should I do?

All water resistant watches have gaskets and seals keeping water and air from entering the watch case. Exposure to various conditions, including oils and salts from our bodies, may cause these gaskets and seals to deteriorate. We recommend that these items be checked by a Philip Stein Authorized Repair Center each year as a precautionary measure.

Payments

Q. Why can’t I log in?

You may not be able to log in to Splitit because you are not using the correct password or email address. Perhaps you forgot or changed your email address or password.

Q. What do I do if I forgot my password?

To retrieve a new password, click on Forgot Password and enter your Splitit email address. Splitit emails you a temporary password and instructions to follow for resetting your password.

Q. Isn’t this just a way to get people to buy things they cannot afford?

Splitit provides innovative payment solutions which are designed to support the financial wellbeing of consumers and merchants by make purchases more affordable. With Splitit you can choose to spread out purchase payments without paying interest charges so that you can save money, manage your monthly expenses better and buy items that you might not have been able to afford otherwise.

Q. Are Merchant padding retail costs to cover the credit terms?

Merchants offer Splitit as to way to help consumers purchase the things they need and want. There is no cost to the consumer and merchants are not expected to raise prices.

Q. How do you warranty the payment?

Splitit always retains a valid authorization for the total amount of the purchase or the remaining balance throughout the installment cycle.

Q. Who is offering this service? The store, my credit card company, someone else?

Your e-commerce or retail merchant is offering you installment payments as a value added service, to improve your shopping experience and improve customer satisfaction. The service is operated by Splitit, a US company solely focused on providing consumers with innovative payment solutions.

Q. What happens to my credit score if i use Splitit?

Nothing. If you use a Splitit installment plan there is no impact on your credit score. All the bank sees is the individual installment charges each month. If one of your payment authorizations is declined, there is still no affect on your credit rating; it is simply a declined charge. The denial would simple accelerate payment of the remaining balance (unless you provide a different card which was not denied).

Q. How do I request a credit card refund?

Refunds need to be requested from the merchant who sold you the goods/services. The merchant’s refund policy applies throughout the installment plan.

Q. My credit card will expire in the middle of the installment plan that I want to set up. What happens then?

From the credit card information you enter, Splitit knows how many months remain until your credit card expires. You can only create a payment plan for the number of months remaining on your credit card. For example, let’s say you request to pay in 10 installments, and your credit card is valid for the next 8 months. Splitit allows you to pay the purchase back in up to 7 installments. This helps ensure that you can pay off your purchase before your card expires.

Q. My credit card got stolen. What now?

If your credit card gets lost or stolen, please do the following:

1. Contact your credit card company immediately and report that your card was stolen. You must report a stolen credit card immediately.

2. Email the Splitit customer service team at support@Splitit.com for further instructions.|

3. Update your payment plan with another credit card; Log into the Splitit Consumer Portal using the credentials you received after your purchase. Go to the Payment Plan Information tab, select your payment plan and click on Update Credit Card Details. Enter the new credit card details and click Confirm.

Q. How do I update or replace my credit card information for a payment plan?

You can update credit card information by logging into the Splitit Consumer Portal using the credentials you received after your purchase. Go to the Payment Plan Information tab, select your payment plan and click on Update Credit Card Details. Enter the new credit card details and click Confirm.

Q. How can I calculate the number of remaining installments I have for a purchase?

Log on to your Splitit account and select the Payment Plan Information tab. There you can see the remaining installments due.

Q. I want each installment to be charged on a certain day of the month. How do I do that?

Splitit processes charges on the same day of the month as the first charge (which may be after you bought the item). So, for example, if the first installment appeared on your credit card statement on the 8th day of the month, all future installment payments for that specific purchase will appear on the 8th of each month. The actual day that the money is withdrawn from your bank account depends on the timing of your overall credit card payment.

Q. Can I pay off my installments early?

The ability to pay off installments early will be available in the future.

Q. What fees does Splitit charge me?

Buying using Splitit is always free. Splitit does not charge the customer transaction fees or interest. It’s that simple. Note that if credit card laws change, this could change in the future.

Q. How do I download my Splitit payment history to Excel?

Log on to your Splitit account. Then select the Payment Plan Information tab and then click on Export to Excel.

Q. How do I receive a report of my installments?

When you make a purchase with installments, you provide your email address to Splitit. Splitit sends you credentials so you can log in to the Splitit website to check your installment status and view other information on purchases made with Splitit.

Q. Why don’t installments appear on my credit card statement?

If you bought something with Splitit, the installments should appear on your credit card statement. The installments appear on your statement as individual charge items. Look for a charge with the name of the website or store, which will appear every month according to your installment plan, with the same charge amount.

Q. How do I track the installment payments on my credit card statement?

Each month, your credit card statement displays the current installment of the total number of installments.

Q. How does Splitit work?

Splitit requests authorization from the customer’s credit card company, reserving the total purchase amount from the customer’s available line of credit. Then, each month, according to the customer’s payment plan, the merchant’s bank collects the installment amount and Splitit requests authorization for the remaining balance. The Splitit service, which takes just seconds, is initiated directly from the merchant’s website. It is important to note that payments are still charged on your existing credit card. Splitit simply provides you the method to do this and information about the installments.

Here is an example of how the service works for a customer buying a TV totaling $1,000 in 5 installments of $200 each:

1. Splitit obtains authorization from the credit card company for the full purchase amount of $1,000. This is not a charge on the card; it is simply reserving $1,000 from the customer’s line of credit.

2. The credit card company then charges the customer $200 for the first payment.

3. During the second month, Splitit requests authorization for the outstanding purchase amount of $800, and charges the customer the second installment of $200.

4. This authorization and charge process continues until the full $1000 is collected–in this case, for 5 months.

Q. Which credit cards does Splitit support?

The credit cards that Splitit supports depend on the agreement that the merchant has with its payment gateway. Today we accept US-issued Visa, MasterCard. Currently we do not accept debit cards.

Q. Is Splitit Payment Card Industry Data Security Standards (PCI DSS) compliant?

Yes. Splitit is providing a secure platform that adheres to all PCI DSS requirements.

Q. Is it safe to use the Splitit solution?

Yes! Splitit complies with Visa and MasterCard operating standards. We are PCI – DSS level 1 compliant and we use communication security technology (single-socket layer/ SSL) to keep the information safe.